Terms of Service

Last Updated : 2026.07.01

Welcome to JAPANBOX.

By accessing or using our website, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our website.

1. About JAPANBOX

JAPANBOX is operated by Anzu Production Co., Ltd.

We provide Japanese souvenirs, snacks, confectionery, lifestyle products, and related goods for international customers.

2. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use this website.

By placing an order, you represent that you have the legal capacity to enter into a binding agreement.

3. Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate.

However, we do not warrant that:

• Product descriptions are error-free

• Colors displayed on your device perfectly match actual products

• Packaging designs remain unchanged by manufacturers

Manufacturers may modify packaging, ingredients, specifications, or designs without prior notice.

4. Pricing

All prices displayed on the website are shown in the applicable currency selected on the website.

Prices do not include:

• Customs duties

• Import taxes

• VAT

• GST

• Other government charges

These charges are the sole responsibility of the customer.

5. Order Acceptance

All orders are subject to acceptance and availability.

JAPANBOX reserves the right to:

• Refuse any order

• Limit quantities purchased

• Cancel suspicious transactions

• Cancel orders affected by pricing errors

If an order is cancelled after payment has been received, a refund will be issued.

6. International Shipping

Customers are responsible for ensuring that products imported into their country comply with local laws and regulations.

JAPANBOX shall not be liable for:

• Customs delays

• Import restrictions

• Seizures by customs authorities

• Destruction of goods by customs authorities

7. Food Products

Food products are sold for personal consumption.

Customers are responsible for reviewing ingredient information before consumption.

JAPANBOX is not responsible for:

• Allergic reactions

• Dietary incompatibilities

• Individual sensitivities

• Medical conditions related to product consumption

8. Intellectual Property

All content on this website, including:

• Logos

• Designs

• Product images

• Text

• Graphics

• Website layout

is owned by or licensed to JAPANBOX and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

9. Prohibited Activities

Users may not:

• Use the website for unlawful purposes

• Attempt to interfere with website operations

• Upload malicious code

• Engage in fraudulent transactions

• Impersonate another person

• Violate any applicable laws

JAPANBOX reserves the right to terminate access for users who violate these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, JAPANBOX shall not be liable for:

• Indirect damages

• Consequential damages

• Loss of profits

• Loss of business opportunities

• Loss resulting from delivery delays

Our total liability shall not exceed the amount paid for the relevant order.

11. Force Majeure

JAPANBOX shall not be liable for any failure or delay caused by events beyond our reasonable control, including:

• Natural disasters

• Government actions

• War

• Pandemic events

• Transportation disruptions

• Postal interruptions

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Japan.

13. Jurisdiction

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court in Japan.

14. Changes to Terms

We reserve the right to modify these Terms at any time.

Changes become effective immediately upon posting on the website.

Continued use of the website constitutes acceptance of the revised Terms.

15. Contact

JAPANBOX

Anzu Production Co., Ltd.

1-2-10 Nihonbashi, Toyo Building Room 309,
Chuo-ku, Tokyo, Japan

Email:
japanbox12@gmail.com