Legal notice
Commercial Disclosure
(Specified Commercial Transactions Act)
Seller
Anzu Production Co., Ltd.
Representative
Kouki Teranishi
Address
Toyo Building Room 309
1-2-10 Nihonbashi
Chuo-ku, Tokyo
Japan
Email Address
Telephone Number
Available upon request without delay.
Products Sold
Japanese souvenirs, snacks, confectionery, food products, lifestyle goods, and miscellaneous merchandise.
Product Price
The selling price displayed on each product page.
Additional Costs
Customers may be responsible for:
- Shipping fees
- Customs duties
- Import taxes
- VAT
- GST
- Other government-imposed charges
Payment Methods
- Credit Cards
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Other payment methods displayed at checkout
Payment Timing
Payment is charged at the time the order is placed.
Order Processing
Orders are generally processed within 2–5 business days after payment confirmation.
Delivery Method
EMS (Express Mail Service) and other carriers designated by JAPANBOX.
Delivery Time
Delivery times vary depending on destination and customs procedures.
Returns and Exchanges
Returns and exchanges are accepted only in cases of:
- Damaged products
- Incorrect products shipped
Requests must be submitted within 7 days of delivery.
Food products cannot be returned for reasons related to customer preference, taste, or change of mind.
Order Cancellation
Orders may be cancelled before shipment.
Once an order has been shipped, cancellation is generally not possible.
Refund Policy
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on the payment provider.
Contact
