Return & Refund Policy

Last Updated : 2026.07.01

Thank you for shopping with JAPANBOX.

Due to the nature of our products, including food items and consumable goods imported from Japan, we generally do not accept returns, exchanges, or refunds unless the product arrives damaged or an incorrect item was delivered.

Eligible Cases for Refund or Replacement

We may offer a replacement, store credit, or refund under the following circumstances:

• The product arrived damaged during shipping.
• The wrong product was delivered.
• Essential items are missing from your order.
• The package was severely damaged and the contents are unusable.

To request assistance, please contact us within 7 days of receiving your order.

Please include:

• Order number
• Photographs of the product
• Photographs of the shipping package
• Description of the issue

Contact:
japanbox12@gmail.com

Non-Refundable Situations

We do not provide refunds, replacements, or returns for:

• Change of mind
• Personal preference regarding taste, texture, flavor, or appearance
• Minor packaging imperfections that do not affect product quality
• Delays caused by customs clearance
• Delays caused by postal services or carriers
• Incorrect shipping information provided by the customer
• Refusal to pay customs duties, taxes, or import fees
• Products confiscated or restricted by local customs regulations
• Orders marked as delivered by the shipping carrier

Food Products

Food products are non-returnable and non-exchangeable due to food safety regulations unless the product is damaged or incorrectly shipped.

Refund Method

If a refund is approved, it will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider.

Limitation of Liability

Our liability is limited to the purchase price of the affected item(s).

We are not responsible for indirect, incidental, or consequential damages resulting from the use of our products.

JAPANBOX reserves the right to determine eligibility for refunds and replacements on a case-by-case basis.