Shipping policy
Shipping Policy
Last Updated : 2026.07.01
Thank you for shopping with JAPANBOX.
We proudly ship authentic Japanese souvenirs, snacks, confectionery, and lifestyle products worldwide, with a primary focus on Singapore.
Shipping Carrier
Orders are shipped via EMS (Express Mail Service) operated by Japan Post.
We reserve the right to use alternative carriers when necessary.
Processing Time
Orders are typically processed within 2–5 business days after payment confirmation.
Processing times may be extended during:
- National holidays
- Peak seasons
- Product shortages
- Exceptional circumstances
Estimated Delivery Times
Singapore:
- Approximately 3–10 business days
Other Countries:
- Delivery times vary depending on destination and customs procedures.
Delivery estimates are not guaranteed.
Customs Duties and Taxes
International orders may be subject to:
- Import duties
- Customs fees
- Value-added tax (VAT)
- Goods and Services Tax (GST)
These charges are the responsibility of the customer.
JAPANBOX has no control over customs assessments and cannot predict their amount.
Customs Delays
Orders may be delayed due to customs inspections or local regulations.
JAPANBOX is not responsible for delays caused by customs authorities.
Restricted Products
Certain products may be restricted or prohibited in specific countries.
Customers are responsible for ensuring that imported products comply with local laws and regulations.
JAPANBOX shall not be liable for products refused, delayed, confiscated, or destroyed by customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Lost Packages
If a package appears lost in transit, customers should contact us immediately.
We will work with EMS to investigate the shipment.
Compensation is subject to the policies and limitations of EMS and Japan Post.
Shipping Delays
JAPANBOX shall not be liable for shipping delays caused by:
- Customs inspections
- Natural disasters
- Weather conditions
- Transportation disruptions
- Postal service interruptions
- Government actions
- Force majeure events
Contact
For shipping-related inquiries:
